
Exceptional Client Experience Representative
2 days ago
Revolutionize Your Career in Client Experience
As a leading player in the criminal defense field, we're on a mission to redefine the way our clients interact with us. Our team of experts is dedicated to providing exceptional service and support to ensure that every client feels valued and heard.
About the RoleIn this role, you'll be at the forefront of our client experience, building genuine engagement and laying the foundation for a trusting, lasting relationship. You'll guide clients from their first call to a formal consultation with our legal experts, ensuring a seamless and tailored experience.
Key Responsibilities- Create Exceptional First Impressions: Represent our organization with warmth and professionalism, making potential clients feel supported from the moment they call.
- Handle Client Calls with Care: Manage incoming calls from prospective clients, answering their questions with clarity and scheduling consultations with our attorneys.
- Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a smooth transition from start to finish.
To succeed in this role, you'll need proven sales experience in a call center environment, exceptional English communication skills, both written and verbal, and a reliable laptop or PC, high-quality headset, and high-speed internet with a backup connection in place.
Why Choose Us?We offer a permanent work-from-home setup, opportunities for growth and career advancement, and a collaborative and inclusive work environment that values innovation. If you're organized, empathetic, and passionate about making a difference, this role is more than just a job—it's an opportunity to be part of something groundbreaking.
Benefits- Competitive Salary (Based on experience)
- Enjoy a flexible and remote work arrangement
- Opportunities for growth and career advancement
- A dynamic and inclusive work environment that fosters innovation and collaboration
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