Help Us Deliver Exceptional Customer Experiences
1 day ago
MCI specializes in delivering tailored customer service solutions to meet the diverse needs of clients.
We're seeking enthusiastic Customer Service Representatives to support a range of inbound and outbound customer service initiatives for well-known clients.
In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.
- Handle calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
The ideal candidate for this position is a highly motivated individual who possesses the following qualities:
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous customer service experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- High-speed internet connection.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
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