Exceptional Client Experience Specialist
1 day ago
Customer Service Representative Job Summary
Job Description:As a Customer Service Representative, you will be responsible for providing exceptional service to our clients via phone, email, and text. You will assist with claims processes, manage administrative tasks, and contribute to marketing efforts.
Key Responsibilities:- Process claims in a timely and accurate manner.
- Manage tolls and parking tickets efficiently.
- Provide excellent customer service via phone, email, and text.
- Assist with social media management, content creation, and promotional campaigns.
- Collaborate with team members for seamless operations and customer satisfaction.
- Perform additional duties as assigned.
- Previous experience in customer service or administrative roles is preferred.
- Marketing background or experience is a plus.
- Strong communication skills in English, both written and verbal.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer skills, knowledge in MS Office or Google Workspace, and agility in learning new software and systems.
- Must be self-motivated, reliable, and able to work independently.
- Excellent problem-solving skills and attention to detail.
- Technical Requirements: i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS, Headset with noise cancellation feature.
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