Contact Center Training Specialist

7 days ago

Manila, National Capital Region, Philippines beBeeCallCenterTraining Full time ₱18,000 - ₱23,000
Job Title

We are seeking a skilled Call Center Training Professional to join our organization. As a trainer, you will be responsible for conducting effective training sessions for trainees and collaborating with co-trainers, managers, and other leaders.

Key Responsibilities:
  • Develop and deliver comprehensive training programs to enhance the skills of call center representatives.
  • Conduct evaluations to assess the effectiveness of training materials and create action plans for improvement.
  • Provide coaching and feedback to trainees to ensure they meet quality standards.
  • Maintain accurate training records and reports to track progress.
Requirements

To be successful in this role, you should have:

  • Proven experience in training or handling a team in any field.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.

You should also be proficient in using technologies and best practices for instructional manuals and teaching platforms.

Benefits

This role offers opportunities for professional growth and development, as well as collaboration with experienced professionals in the industry.

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