AI Contact Center Engineer

9 hours ago

Manila, National Capital Region, Philippines beBeeContactCenter Full time ₱1,800,000 - ₱2,200,000
Job Opportunity

We are looking for a skilled and experienced engineer to fill the role of Contact Center AI Specialist. In this position, you will work closely with our contact center operations team to design and deploy AI solutions that meet their needs.

Key Responsibilities:
  • Collaborate with contact center operational leads to develop scalable AI solutions that address their operational challenges.
  • Analyze customer requirements and create technical specifications for low-code or API-based integrations.
  • Conduct hands-on integrations and API configurations with CRMs, telephony systems, case management tools, and data mapping to tailor AI solutions for specific contact center use cases.
  • Create technical documentation and data flows to guide development and ensure seamless integration with contact center platforms.
  • Serve as a trusted advisor and expert in AI-driven contact center solutions, delivering demos, workshops, and stakeholder briefings.
Requirements:
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
  • 5+ years of experience as a software engineer, data scientist, software architect, solutions consultant, or similar role in a technology-driven environment, ideally within contact center, SaaS, or AI domains.

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