Technical Operations Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeAutomation Full time $100,000 - $150,000

Take your career to the next level with a hands-on technical operations role that combines executive support responsibilities with automation and systems design.

As a key member of our team, you will be responsible for designing and running the operational backbone of our client, automating away inefficiencies, and owning tasks from request to verified outcome. You will partner closely with engineering and leadership, using AI tools and modern ops software to keep work organized, observable, and moving.

This is a unique opportunity to drive business growth by streamlining processes, reducing manual operations time, and ensuring project status is consistently self-serve. You will have the chance to work with cutting-edge technology, collaborate with talented professionals, and contribute to the development of innovative solutions.

Our ideal candidate has a technical background or equivalent fluency working with engineers, demonstrated experience building automations and operational systems, and a strong written communication style. They are comfortable and professional on the phone, persistent and courteous in their follow-up style, and obsessive about attention to detail and reliability.

Key Responsibilities:

  • Task Ownership & Follow-through
    Drive tasks to completion, ensuring clear documentation and follow-up actions. Maintain a centralized source of truth for assignments, deadlines, and statuses.
  • Phone Calls & Stakeholder Coordination
    Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  • Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  • Workflow Automation
    Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  • Project Operations with Engineering
    Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  • AI-Accelerated Execution
    Use AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.
  • Documentation & Runbooks
    Structure Notion spaces and write SOPs. Keep operational documentation organized and regularly updated.
  • Follow-Up Norms
    Track a visible

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