Technical Documentation Specialist
7 days ago
The ideal candidate will possess a strong portfolio demonstrating their ability to convey complex information clearly, with experience in creating service, product, and client-facing documentation. The role requires collaboration with cross-functional teams to gather product and documentation requirements, while also taking ownership of projects from start to finish.
Responsibilities:
- Create comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to the needs of diverse audiences.
- Collaborate with cross-functional teams to gather and define product and documentation requirements for both existing and new products, services, and implementations.
- Design and implement cloud-based sites using Site Builder, while writing and maintaining basic HTML and CSS code to enhance user experience and functionality.
- Manage and maintain a knowledge instance across the organization, ensuring high service levels, quality of the knowledge base, and effective audience administration for all knowledge management activities.
- Translate complex technical information into clear, concise language that is easily understood by non-technical audiences.
- Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards before publication.
- Proven experience in technical writing, specifically in creating service, product, and client-facing documentation.
- Global perspective with experience working in a global or international environment, with the ability to adapt content for diverse audiences across different cultures and regions.
- Proficiency in cloud-based platforms, including experience with Site Builder and the ability to design and maintain sites using HTML and CSS coding.
- Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader for document creation and editing.
- Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
- Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
- A commitment to continuous learning and professional development, with a genuine interest in the sector and the intersection of people, processes, and technology.
- Degree in English, Communications, Technical Writing, or a related field, with a minimum of 2 years of experience in technical writing, particularly in a service-oriented or technology-driven environment.
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