Training Professional

2 days ago

Manila, National Capital Region, Philippines beBeeTrainer Full time ₱900,000 - ₱1,200,000

Job Summary:

We are seeking a seasoned Contact Center Trainer to join our team. As a Contact Center Trainer, you will be responsible for the education and learning progress of contact center agents and operations support staff.

The ideal candidate will have strong communication skills, technical knowledge, and experience in creating training modules. If you are a motivated and organized individual with a passion for training, we encourage you to apply.

About the Role:

This is an entry-level full-time position with a seniority level of Entry level. The job function is Education and Training and the industries include Business Consulting and Services.

Your Key Responsibilities:

Conduct employee orientation, communication skills, soft skills, product training for all new hires/ employees

  • Assist in developing course outline/ curriculum for new/ existing accounts
  • Provide immersion support for agents during the first few weeks in contact center production
  • Hit/ exceed account throughput (agent graduation rate: door to floor) expectations
  • Hit/ exceed training employee satisfaction surveys (Post training and 30 days into production)
  • Participate in train the trainer (T3) sessions and if need be, get certified for the role
  • Live call taking of at least 2 hours per week or as needed in support of the account
  • Deliver continuous learning modules and leadership development courses

About You:

To be considered, candidates must meet the following requirements:

Required Qualifications:

  • At least 2 years of college
  • At least 1 year as product or skills trainer
  • At least 2 years as contact center front level agent
  • Has handled sales, customer service, finance, tech or retail accounts
  • Excellent communication skills
  • Tech and app savvy to ensure the delivery of both remote and onsite training classes
  • Experience in creating/ building training modules

Preferred Qualifications:

  • Experience: 2+ years in training or instructional roles, preferably in a similar industry.
  • Skills: Strong communication, presentation, and interpersonal skills; ability to engage and motivate learners.
  • Education: A bachelor's degree in a relevant field (preferred).
  • Certifications: Training certifications (e.g., CPLP, ATD) are a plus.
  • Technical Skills: Familiarity with learning management systems (LMS) and training tools.

About Us:

We are a leading Global Business Process Outsourcing company with a strong presence in various countries worldwide. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients globally. Our commitment to innovation enables us to deliver cutting-edge solutions that meet the evolving demands of the global market.

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