Team Director

15 hours ago

Las Piñas, National Capital Region, Philippines beBeeLeader Full time ₱2,500,000 - ₱4,800,000
Job Overview

A seasoned leader is required to spearhead a high-performing team. The ideal candidate will possess exceptional communication skills, technical knowledge, and experience in customer support roles.

Responsibilities will include managing day-to-day operations, ensuring SLA and KPI achievement, training the team through regular coaching sessions, and evaluating strengths and weaknesses.

The successful candidate will also provide solutions for growth, act as a liaison between management and the team, and create team performance reports.

Key Responsibilities
  • Manage team planning and operations
  • Ensure SLA and KPI achievement
  • Organize and manage team schedules
  • Train and develop the team
  • Evaluate teammate strengths and weaknesses
  • Provide solutions for team growth
  • Create team performance reports
  • Manage issues and HR-related matters

Excellent verbal and written communication skills, above-average technical knowledge, and previous experience in phone, email, and live chat customer support roles are essential requirements.

Requirements
  • At least 2 years of relevant leadership experience
  • Exceptional communication and interpersonal skills
  • Technical know-how and ability to learn quickly
  • Previous experience in customer-facing roles
  • Flexibility and willingness to work on different shifts

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