Bilingual Spanish Customer Support Representative

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Job Description

We are seeking highly motivated and dedicated individuals to fill a role as a Bilingual Spanish Call Center Agent. In this position, you will play a vital part in delivering exceptional customer service across phone, email, and chat.

You will handle both inbound and outbound communications, resolve customer concerns, and provide accurate information while working from the comfort of your home.

Main Responsibilities:

  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
  • Support additional duties as needed to meet business goals.

Required Skills and Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

  • Customer Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job OpportunityWe are seeking a highly skilled and motivated Spanish Bilingual Call Center Associate to provide outstanding support to our clients.MCI specializes in delivering tailored solutions to meet the diverse needs of our clients.The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office applications, and have...

  • Multilingual Customer Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeBilingual Full time ₱1,500,000 - ₱2,000,000

    Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented professional to join our team as a Customer Service Representative.Job Description:This is a bilingual customer service role where you will be responsible for providing excellent customer service in both English and Spanish. You will handle inbound and outbound calls,...

  • Bilingual Customer Support Associate

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $30,000 - $40,000

    Job TitleA Bilingual Support Professional - Collaborate with international customers and help them with their inquiries.About the RoleWe are seeking a talented and customer-focused bilingual support professional to join our global team. The ideal candidate will have excellent communication skills, be fluent in both French and English, and possess a strong...

  • Spanish Language Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱5,850,000 - ₱6,540,000

    About the JobWe are seeking a Customer Service Associate to provide exceptional support to our clients. This is a full-time position that requires strong written and verbal communication skills in Spanish and English.

  • Technical Support Representative

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱15,000 - ₱25,000

    Technical Support RoleThis role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving technical issues. As a Technical Support Representative, you will be responsible for providing first-level technical support via phone, chat, or email to customers.Key Responsibilities:Provide technical assistance to...

  • Multilingual Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service RepresentativeIn today's fast-paced business environment, delivering exceptional customer experiences is crucial for driving success. We're seeking a skilled Customer Service Representative to join our team and make a lasting impact.Job Description:We provide tailored solutions to meet the diverse needs of our clients across multiple...

  • French-Speaking Customer Service Representative

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱270,000 - ₱420,000

    Job OpportunityWe are seeking a highly skilled and bilingual French-Speaking Customer Support Specialist to join our remote team.Key Responsibilities:Provide prompt, clear, and helpful responses to inquiries via phone, live chat, and email in both French and English.Troubleshoot and resolve customer issues with professionalism and urgency.Build strong...

  • Customer Support Representative

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000

    Job Title: Customer Support RepresentativeOverviewThis role is ideal for individuals who excel in providing exceptional customer support and are passionate about delivering responsive, empathetic solutions to customers.We're seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible...

  • Academic Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱7,200 - ₱7,800

    Academic Support AssociateThis role requires excellent English communication skills and a recorded self-interview. Responsibilities include coordinating instructors, tracking student progress, and providing quality customer service.The Academic Support Associate is integral to the success of our organization by coordinating instructors and providing quality...

  • Academic Services Coordinator

    7 days ago

    Sorsogon, Bicol, Philippines beBeeDirector Full time $40,000 - $60,000

    Program Director Job DescriptionThis is a remote job opportunity that requires strong English communication skills. The successful candidate will play a crucial role in the success of our organization by coordinating instructors, tracking student progress, and providing quality customer service.The Program Director will actively support our Regional...