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Banking Client Support Officer

2 weeks ago

Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time
Key Responsibilities

The successful candidate will be responsible for:

  1. Effectively navigating back office systems to review/research incoming client requests.
  2. Providing timely and accurate resolutions to client requests.
  3. Maintaining high service levels while completing research and client requests.
  4. Collaborating with partners to analyze and resolve client issues.
  5. Providing proactive feedback to management regarding trends and areas of opportunity for process improvement.