Event Management Specialist

4 days ago

Mabalacat, Central Luzon, Philippines beBeeExpertise Full time ₱500,000 - ₱800,000

Job Title: Event Management Specialist

About the Role

This is an exciting opportunity to join a rapidly growing organization and support customers using our monitoring platforms.

Key Responsibilities:
  • Respond to events generated from our monitoring platforms
  • Analyze data to identify trends and prevent problems
  • Evaluate event impact and communicate with internal and external parties
  • Follow best practices for technical support and escalate issues as needed

The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication skills. They will work closely with the event management team to provide high-quality technical support and increase client satisfaction.

To be successful in this role, you should have a solid understanding of customer service principles and a problem-solving attitude. You will also need to ensure adherence to standard operating procedures (SOPs).

Requirements:
  • Associate Degree in Information Technology or related field preferred, or equivalent combination of education and relevant work experience
  • 1-2 years of call center or managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to our service catalog

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