Operational Efficiency Specialist, Transformation Team

6 days ago


Makati City, National Capital Region, Philippines Penbrothers Full time

The Operational Efficiency Specialist will play a vital role in the Transformation Team at Penbrothers.

This individual will be responsible for executing day-to-day administrative tasks, maintaining compliance with internal procedures, and conducting process monitoring, performance, and KPI reporting.

The ideal candidate will also attend and participate in project calls and/or discussions, ensuring smooth and efficient operations within the Department.

Our Benefits

At Penbrothers, we offer a range of benefits to support our team members' growth and well-being.

  • Meaningful Work & Growth: We're committed to delivering exceptional client experiences.
  • Employee-Centric Culture: We invest in our people's careers and welfare.
  • Global Reach & Local Impact: Our team members work with high-growth startups and dynamic companies remotely.
  • Promoting Global Startups: We've empowered 1,400 Filipino jobs to focus on growth.
Key Responsibilities
  • Corporate Calendar Management: Manage and update the Corporate Calendar, scheduling interdepartmental and corporate events, ensuring accuracy and timeliness.
  • Organizational Communications Management: Develop and manage corporate communications for the organization.
  • Corporate Tools Monitoring, Facilitation, and Reporting: Oversee tool acquisition, usage, and contract management, generate usage reports, and ensure compliance with processes. Coordinate with System Admin to effectively manage specific requirements.
  • Knowledge Base Administration, Analysis, and Reporting: Review, categorize, and publish knowledge articles, ensuring quality control and proper tagging for the company's Help Desk. Insights gathering and quarterly reporting are required.
  • Centralized Organizational FAQ Management.
  • Project Management Office Support: Provide administrative support for PMO activities.
  • Documentation & Google Drive Maintenance: Ensure proper upkeep and accessibility of the Transformation Portal and shared drive resources.
  • Team Building Management and Planning: Plan and execute internal events for the Transformation Team, including budget tracking and reporting.
  • Other ad-hoc tasks that add value to the department.


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