Operational Efficiency Manager
5 days ago
We are seeking an experienced Operations Manager – Invoice Processing to join our team at Merck Gruppe. As a key member of our organization, you will be responsible for overseeing the end-to-end invoice processing operations to ensure timely, accurate, and compliant handling of supplier invoices. This role involves managing a team, driving operational efficiency, maintaining quality standards, and fostering strong relationships with stakeholders.
Key Responsibilities:
- Operational Excellence:
- Oversee daily operations of the invoice processing team to meet SLAs and KPIs.
- Ensure timely and accurate processing of supplier invoices, credit notes, and adjustments.
- Resolve escalated issues related to invoice discrepancies, approvals, and payment delays.
- Team Development:
- Lead, mentor, and develop a high-performing invoice processing team.
- Monitor workload distribution and resource allocation to optimize productivity.
- Conduct regular performance reviews, set goals, and provide feedback.
- Process Improvement:
- Identify inefficiencies and implement best practices to streamline invoice processing workflows.
- Collaborate with cross-functional teams to automate and digitize invoice handling processes.
- Drive initiatives to reduce processing errors and enhance vendor satisfaction.
- Compliance and Risk Management:
- Ensure adherence to company policies, regulatory requirements, and financial controls.
- Conduct periodic audits to identify and mitigate risks in the invoice processing cycle.
- Maintain proper documentation and records for audit and reporting purposes.
- Reporting and Analytics:
- Monitor and report on key performance metrics, trends, and improvement initiatives.
- Provide regular updates to senior management on team performance and operational challenges.
- Analyze data to identify cost-saving opportunities and operational efficiencies.
Qualifications:
- Bachelor's degree in Operations, Business Administration, Finance, or a related field.
- 5+ years of experience in invoice processing, accounts payable, or financial operations.
- Proven experience in managing teams and leading operations.
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