Digital Operations Specialist

1 week ago


Quezon City, National Capital Region, Philippines Genpact Full time

Job Description

We are looking for a highly motivated Digital Operations Specialist to join our team. As a key member of our operations department, you will be responsible for driving digital transformation projects and improving operational efficiency.

Your expertise in digital operations, process improvement, and project management will help drive business growth and success. In this role, you will work closely with cross-functional teams to develop and implement effective solutions that meet the needs of our clients.

Key Responsibilities
  1. Develop an understanding of the E2E solution and value being proposed.
  2. Contribute to the creation of the E2E Transition strategy/solution by consolidating relevant inputs from cross-functional teams and validating assumptions.
  3. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet client needs.
  4. Understand G's Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits.
  5. Tap into internal networks to identify significant ideas or customize existing transformation solutions in accordance with client expectations.
  6. Own expectations and gain relevant agreement/ownership to drive the Project agenda as laid out.
  7. Build foundational knowledge of revenue, AOI impact, and cost drivers for a business.
  8. Foresee, assess, communicate, and mitigate project & process risks to impacted parties.


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