Global Network Operations Specialist
1 day ago
eClerx seeks an entry-level professional to join our NOC-as-a-Service team.
As a Network Operations Center Engineer, you will be responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for global clients.
Responsibilities- Ensure operational stability by monitoring systems, networks, and tools.
- Track and log work progress in ticketing systems.
- Respond to alerts and incident tickets in a timely manner.
- Dispatch field engineers or technicians as needed and coordinate job activities.
- Communicate effectively with internal teams, field engineers, and customers.
- Background in FTTx, GPON, or ISP operations is preferred.
- Experience in network monitoring, technical support, or call center operations is a plus.
- Strong written and verbal communication skills.
- Comfortable working in a remote setup with a headset and company-issued laptop.
- Good problem-solving skills and attention to detail.
- One-week onboarding and hands-on training provided.
- Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
- Ongoing guidance and collaboration with experienced engineers.
- Be part of a fast-growing NOC-as-a-Service team.
- Gain hands-on exposure to global telecom and ISP operations.
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