Dedicated Network Support Specialist

23 hours ago

Bacoor, Calabarzon, Philippines beBeeInnovation Full time $80,000 - $150,000
Job Title: Managed Services Engineer

We are seeking a highly skilled and motivated individual to join our team as a Managed Services Engineer. As a key member of our technical team, you will be responsible for delivering exceptional customer service and support to our global clients.

Key Responsibilities:
  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • Flexible working arrangements.

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