
Global Operations Manager
2 days ago
We are shaping the future of travel and building a global network of transport providers.
You will play a pivotal role in managing ongoing escalations, ensuring seamless communication with our partners and management during issue resolution, conceptualizing new operational flows and guaranteeing smooth operations.
What you will do:
- Operational Excellence: Own high-level monitoring for our operations, ensuring efficient processes across the business.
- Incident Management & Resolution: Lead escalation and incident management, driving swift resolutions and minimizing impact on business operations.
- Technical Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
- Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify opportunities that drive operational excellence.
- Strategic Project Leadership: Play a key role in supporting and leading strategic projects that shape the direction and efficiency of the business.
- Continuous Improvement: Proactively identify and implement improvements in our product and tech systems from an operational perspective.
- Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency.
- Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure issue resolution and clear updates.
Work Environment:
Our headquarters is located in Berlin. We are looking to hire a professional based in the SEA region.
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