Customer Support Optimization and Technical Expert

1 day ago

Angeles City, Central Luzon, Philippines beBeeZendesk Full time ₱50,000 - ₱75,000
Job Title: Zendesk Optimization and Support SpecialistWe are seeking a skilled specialist to refine and maintain our Zendesk instance. The ideal candidate will improve our support processes, enhance the user and agent experience, and ensure efficient platform operation.Key Responsibilities
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Required Skills and Qualifications
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.
Benefits

This is a unique opportunity to work on a dynamic team and contribute to the success of our organization. We offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment.

Others

We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter, to apply for this exciting opportunity.

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