IT Technical Support Expert

1 day ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱250,000 - ₱300,000
Job Title: IT Support Specialist

  We are seeking an experienced professional to provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.


Key Responsibilities:
  • Troubleshoot and Resolve IT Problems: Identify root causes of IT problems and escalate to external partners as required to minimize downtime and disruptions.
  • Install, Configure, and Maintain Systems: Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage User Accounts and Access Permissions: Ensure data security and compliance with industry regulations by managing system user accounts and access permissions.
  • Log and Manage IT Support Tickets: Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
  • Provide Training and Guidance: Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and Maintain IT Inventory: Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT Team: Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
  • Stay Updated with Technology Trends: Stay updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge.

Requirements:
  • Education: Possess a Degree in Information Technology / Computer Science, or a related field.
  • Experience: A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Technical Skills: Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
  • Communication Skills: Well-developed English written and verbal communication skills.
  • Problem-Solving Skills: Strong attention to detail and problem-solving skills.
  • Proficiency in Microsoft Office: Proficiency with Microsoft Office products, particularly Excel.

  • Customer Experience Champion

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Expert Full time ₱1,500,000 - ₱3,500,000

    Global Support Professionals provide an exceptional customer experience by answering complex technical support questions from clients across the globe.This position focuses on providing services during EMEA time zones, requiring a deep understanding of all Nulogy services and the ability to assist with challenging inquiries.As a product expert, Global...

  • Technical Support Expert

    8 hours ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱600,000

    Technical Support ExpertThis role involves troubleshooting complex technical issues and providing timely resolutions to customers. You will work closely with cross-functional teams to investigate problems, identify root causes, and implement effective solutions.Key responsibilities include:Troubleshooting escalated support tickets via email, chat, or...

  • Technical Solution Expert

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeSolution Full time $90,000 - $110,000

    Technical Solution ExpertWe are seeking an accomplished Technical Solution Expert to join our team. As a skilled professional, you will be responsible for delivering effective technical solutions that meet customer needs.In this role, you will work closely with sales teams to align technical solutions with business objectives, ensuring seamless execution and...

  • Application Support Expert

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱2,500,000 - ₱4,500,000

    Our team is seeking a highly skilled Technical Support Specialist to join our ranks. As an Application Support Analyst, you will be responsible for providing top-notch technical assistance to customers utilizing Elite 3E software.This role is critical in ensuring customer satisfaction and productivity by delivering timely and effective solutions to complex...

  • Technical Support Professional

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job SummaryThe Remote Technical Support Representative role requires a skilled professional to provide expert technical assistance and troubleshooting support for clients across various industries.Main Responsibilities:Respond to inbound technical support requests via phone, chat, or email in a timely and effective mannerUtilize diagnostic skills to identify...

  • Crypto Support Expert

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeCustomer Full time $40,000 - $60,000

    Job OverviewWe are seeking a highly motivated professional to fill the role of Crypto Support Expert.This is an exceptional opportunity for those passionate about the tech industry, with a chance to work on leading SaaS and Software solutions.As a Crypto Support Expert, you will thrive in a multicultural and multilingual environment while working from home...

  • Technical Support Expert

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱6,000,000 - ₱7,500,000

    Job DescriptionWe are seeking a skilled Technical Support Expert to provide top-notch assistance to our customers, partners, and colleagues in a fast-paced environment.Deliver exceptional technical support, including troubleshooting, feature explanation, and best practice guidance for our product.Respond promptly and professionally to customer inquiries and...

  • Remote Technical Support Consultant

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeCareer Full time ₱700,000 - ₱1,000,000

    Technical Support ExpertProvide expert technical assistance and troubleshooting support for a variety of clients across industries. Respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.Candidates must have prior experience in call centers and strong...

  • Technical Support Expert

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerExperience Full time $10,000 - $12,000

    Customer Experience SpecialistThis is a pivotal role that will see you provide expert-level technical support to customers, fostering strong relationships and delivering seamless client experiences.As the Customer Experience Specialist, you will play a key part in ensuring our customers achieve success with our SaaS product by:Offering proactive solutions to...

  • Senior Technical Support Analyst

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

    As a vital link between technical support teams, the Advanced Technical Support Specialist plays a pivotal role in resolving complex customer issues.The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric approach to provide timely resolution to escalated technical problems.Key responsibilities...