HR Director

Job Description: HR Director

• BPO CompanyPosition Overview:We are seeking a highly experienced and dynamic HR Director to join our client's BPO organization.

The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization's goals. This position requires someone with a deep understanding of BPO operations and a proven track record in managing large teams, driving employee engagement, and working collaboratively with stakeholders. Key Responsibilities:

• Lead and oversee all HR functions including recruitment, employee relations, talent development, performance management, compensation & benefits, compliance, and HR operations.
• Develop and implement HR strategies and initiatives that are aligned with the overall business goals, ensuring that HR practices are efficient, effective, and sustainable.
• Provide leadership, mentorship, and support to the HR team, ensuring that departmental goals and objectives are met while fostering a high-performance culture.
• Cultivate and champion a strong values-based culture to drive employee engagement, morale, and performance, promoting a healthy work environment for all employees.
• Develop and maintain strong relationships with internal and external -stakeholders, including senior leadership, department heads, and US counterparts, ensuring seamless communication and collaboration.
• Utilize data analytics to assess, monitor, and improve HR metrics, including employee satisfaction, retention, and performance.

Present key insights and reports to top executives.

• Oversee the development and implementation of training programs, leadership development initiatives, and succession planning to ensure talent pipeline readiness and employee growth.
• Lead HR efforts to foster diversity, equity, and inclusion across all levels of the organization.
• Work closely with US counterparts and manage cross-cultural HR practices, aligning company policies and procedures with global standards.
• Ensure compliance with local labor laws, regulatory requirements, and industry standards in all HR functions.
• Provide expert advice and support to management and employees on HR-related matters, helping to resolve complex issues and conflicts in a timely and professional manner.
• Participate in the development of HR budgets and manage departmental spending.

Qualifications:

• Minimum 10 years of experience in an HR leadership role, with at least 5 years as an HR Director, preferably in BPO or shared services environments.
• Proven experience in managing HR functions at a senior level, with a strong background in talent acquisition, employee relations, performance management, and employee engagement.
• Excellent communication skills, both written and verbal, with the ability to present complex ideas and data in a clear and compelling manner.
• Strong stakeholder management skills, with a demonstrated ability to influence and collaborate with senior leadership, employees, and external partners.
• Proven expertise in people management, with the ability to lead, motivate, and develop teams.
• Adept in all facets of HR, including HR operations, employee engagement, compensation and benefits, learning & development, and organizational development.
• Experience working with US-based teams, with a strong understanding of cross-cultural dynamics and ability to manage remote or global teams.
• Strong data analysis skills, with the ability to gather, interpret, and present HR-related data to top executives for decision-making purposes.
• Ability to build and nurture relationships across departments, fostering collaboration and teamwork.
• A champion of a strong values-based culture, with a demonstrated ability to build and sustain high employee morale and performance.
• Strong strategic thinking abilities, with experience developing and implementing HR strategies that align with business goals and drive organizational success.
• Willingness to work onsite in Negros Oriental.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

A Master's degree or HR certification (e.g., SPHR, SHRM-SCP) is a plus. Preferred Skills:

• Experience in leading HR functions for a fast-paced, large-scale BPO operation.
• Strong understanding of HR technologies and HRIS systems to improve operational efficiency.
• Experience with employee engagement surveys, performance management systems, and succession planning tools.
• Knowledge of labor laws and compliance regulations in both the Philippines and the United

States. Work Environment:

• Full-time, onsite position based in Dumaguete.
• Competitive salary and benefits package.
• Opportunity to work with an international team and collaborate with US counterparts.
• A values-driven, high-performance company culture committed to employee well-being and success.

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