Support Team Leader

23 hours ago

Las Piñas, National Capital Region, Philippines beBeeLeadership Full time ₱6,000,000 - ₱8,000,000
Customer Support Leadership Role

We are seeking an experienced Customer Support professional to join our team and lead the customer service operations. This role is focused on driving initiatives to improve employee performance, customer relationships, and team dynamics.

The successful candidate will be responsible for enhancing the quality of the customer experience by developing the support team's skills, ensuring the right resources are in place, and promoting a customer-centric culture.

Key Responsibilities:
  • Develop and implement training programs that enhance agents' skills, product knowledge, and customer service techniques.
  • Collaborate with leadership to ensure the recruitment, onboarding, and retention of high-performing customer support agents.
  • Monitor performance metrics (e.g., customer satisfaction, issue resolution time) and identify trends to guide professional development initiatives.
  • Manage the performance review process, setting clear goals for team members and providing feedback to ensure continuous improvement.
  • Foster a positive and supportive team environment, ensuring employees feel motivated, valued, and recognized.
  • Organize and execute ongoing coaching and workshops.
  • Ensure that customer service standards and policies are maintained and upheld within the team.
  • Work closely with the leadership team to address any people's concerns, conflict resolution, and maintaining high morale within the team.
  • Advocate for the needs and professional growth of the support team within the broader company framework.
  • Collaborate with leadership to ensure alignment between company objectives and the customer service team's approach.
  • Assist with the development and implementation of retention strategies and career progression plans.
Requirements:
  • At least 5 years of proven experience in customer support management within a service-oriented industry, preferably in e-commerce or logistics, with direct experience working with Western companies, ideally based in North America.
  • Experience in managing multiple teams, with strong leadership and mentoring skills, and the ability to inspire and develop talent.
  • Excellent communication and interpersonal skills.
  • Ability to work cross-functionally with operations and leadership teams.
  • Strong organizational and time management skills.
  • Experience with performance management, feedback, and employee development.
  • Familiarity with customer service software (e.g., Zendesk, Freshdesk) and CRM systems is preferred. Proficiency in Zendesk is required.
  • A passion for fostering a positive team culture and delivering excellent customer service.
Why Choose Us?

This role is ideal for someone who enjoys leading teams, developing processes, and creating exceptional customer experiences.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

  • Team Leader

    3 days ago

    Las Piñas, National Capital Region, Philippines TaskUs Full time $70,000 - $120,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Support Team Leader

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $90,000 - $150,000

    Job OpportunityWe are seeking a skilled customer support professional to lead and manage our customer service function.

  • Sales Team Leader

    1 week ago

    Las Piñas, National Capital Region, Philippines WitPay Inc. Full time ₱25,000 - ₱300,000 per year

    Sales Team LeaderResponsibilities:Lead and guide the sales team to achieve targets and meet sales goals.Train, coach, and mentor sales associates to enhance their product knowledge and sales techniques.Monitor and analyze sales performance, providing feedback and implementing improvement strategies.Develop and implement effective sales strategies and...

  • Team Lead

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeLeadership Full time ₱2,750,000 - ₱3,650,000

    Team LeaderOur organization is seeking a highly skilled and experienced Team Leader to manage the day-to-day activities of our team. The successful candidate will be responsible for overseeing the work of team members, identifying growth opportunities, and providing coaching and guidance as needed.The ideal candidate will have a strong background in team...

  • Operational Team Leader

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱8,000,000

    About HelloConnectWe are a subsidiary of HelloFresh, established to address challenges in customer care.Leveraging our experience, we provide hyper-focused solutions for high-growth companies.Our mission is to serve businesses with scale, cost savings, and service level improvements.Job DescriptionYou will lead a team by overseeing performance, providing...

  • Team Director

    23 hours ago

    Las Piñas, National Capital Region, Philippines beBeeLeader Full time ₱2,500,000 - ₱4,800,000

    Job OverviewA seasoned leader is required to spearhead a high-performing team. The ideal candidate will possess exceptional communication skills, technical knowledge, and experience in customer support roles.Responsibilities will include managing day-to-day operations, ensuring SLA and KPI achievement, training the team through regular coaching sessions, and...

  • Customer Experience Team Lead

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeleader Full time ₱1,800,000 - ₱3,000,000

    Job SummaryA seasoned leader is required to spearhead a high-performing support team. The ideal candidate will possess exceptional leadership skills, ability to inspire and motivate the team to deliver outstanding customer experiences.

  • Enterprise Sales Team Leader

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeBusiness Full time $80,000 - $100,000

    Job DescriptionAs a manager in our revenue operations organization, you will play a critical role in supporting our global field sales teams and external marketplace vendors.This is a people management role where you will lead a team of specialists across 3 timezones, supporting the high touch enterprise sales teams and external marketplace vendors.Key...

  • Customer Excellence Leader

    23 hours ago

    Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

    Job OverviewAn exceptional leader is required to guide teams towards success and deliver outstanding service to e-commerce brands. The ideal candidate should be a results-driven professional with at least 3 years of leadership experience in customer service.Key ResponsibilitiesLead and monitor the performance of assigned agents to ensure key performance...

  • Software Engineering Leader

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeEngineering Full time ₱1,524,000 - ₱2,568,000

    Software Engineering LeaderWe are seeking a skilled Software Engineering Manager to lead our regional software engineering team. This role will involve technical leadership, people management, and collaboration with other teams.This is a full-time position that requires strong engineering skills, excellent communication abilities, and the ability to motivate...