Customer Excellence Leader
5 days ago
An exceptional leader is required to guide teams towards success and deliver outstanding service to e-commerce brands. The ideal candidate should be a results-driven professional with at least 3 years of leadership experience in customer service.
Key Responsibilities- Lead and monitor the performance of assigned agents to ensure key performance indicators are met or exceeded.
- Conduct regular coaching sessions and provide personalized guidance to help team members achieve their goals.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Minimum 3 years of leadership experience in customer service.
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience an asset).
- Performance bonuses and recognition
- Comprehensive health and dental insurance
- Paid time off
- Year-end bonus
Be the leader your team looks up to. Take on this opportunity to redefine customer service excellence.
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