Coaching Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCoaching Full time ₱150,000 - ₱250,000
Job Overview

We are seeking a skilled individual to join our team as a Coaching Assistant. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.


Responsibilities:
  • Assist coaches in facilitating smooth Zoom sessions with children.
  • Record attendance and track points earned by children during sessions.
  • Take detailed notes on significant events and discussions that occur during the sessions.
  • Share session assets, including slides, games, music, and other activities, with children.
  • Roster creation, record skip sessions in the roster, rescheduling, and other tasks delegated by the client.
  • Observe the behavior of both coaches and children during sessions and report any red flags.
  • Log verbal or chat-related concerns or incidents that arise during the session.

Requirements:
  • 0-1 year and 6 months customer service experience (fresh graduates and career shifters are also acceptable).
  • Strong verbal and written communication skills in English.
  • Knowledge of Zoom and basic computer literacy (preferred but not required).
  • Ability to report onsite as needed.
  • Capability to make sound decisions in urgent situations.
  • Open to college undergraduates and senior high school students.
  • Reliable, highly responsive, and confident.
  • Proactive and able to respond promptly.
  • Strong organisational and decision-making abilities.
  • Ability to work in a team environment and support coaches effectively.

Preferred Skills:
  • Clear and articulate verbal and written English communication.
  • Very good level of computer literacy.
  • Experience in front-of-house contact centre setup and back-office admin work preferred.
  • Positive attitude.

About Us

We believe that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We celebrate YOU and your 100% potential.

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