Support Specialist

7 hours ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱30,000 - ₱60,000

At First Focus, we're seeking an accomplished IT Support Technician to join our team of technical professionals. As a key member of our support team, you will be responsible for providing exceptional service and expertise to our customers in Australia.

About the Role
  • We are looking for a highly skilled and experienced IT Support Technician who can provide remote and phone-based support to our customers in Australia.
  • You will be responsible for supporting servers, desktops, and applications within Microsoft AD and Exchange environments.
  • Your duties will also include delivering support for Terminal Services, VMware, and Citrix-based cloud infrastructure.
  • You will work with highly experienced solutions experts to maintain best practice environments.
Requirements
  • Advanced understanding of end-user support and Active Directory.
  • Good general knowledge of Windows Server and Exchange.
  • Solid understanding of troubleshooting Microsoft 365.
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles.
  • Experience working with an IT outsourcer or managed service provider (MSP).
  • An understanding of ticketing systems and customer service principles.
  • Excellent spoken and written communication skills in English.
Benefits
  • We offer hybrid working arrangements for a satisfying work-life balance.
  • We provide one paid study day every month and support employees towards certifications and qualifications.
  • HMO coverage from the first day of employment.
  • One dependent can be added to the Company's HMO policy on the first day of employment.
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors.
  • Dayshift, weekends off* plus 25 days paid leave annually.
  • Employee Referral Program (Php 20,000).
  • Employee MVP Award (Php 10,000).
  • Social events, End of Financial Year and Christmas.
  • Employee Profit Sharing*
  • Loyalty bonus for long-term employees*

IT Freshers - Chat and Email Role - Technical Support

Key Skills and Qualifications
  • Certified in MCTS, MCSE, MCSA or equivalent.
  • Microsoft Certified Professional (MCP) certification.
  • Citrix Certified professional.
  • CCNA certified.
Working Environment
  • Friendly workplace culture.
  • Flexible working hours.

  • Database Support Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeDatabase Full time ₱800,000 - ₱1,200,000

    Database Support SpecialistWe are looking for a highly skilled Database Support Specialist to join our team. In this role, you will be responsible for providing technical support to customer-facing teams and ensuring the smooth operation of our databases.Key Responsibilities:Provide technical support to customer care specialists and field service engineers...

  • Infrastructure Support Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeInfrastructure Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Infrastructure Support Specialist to join our team. As an Infrastructure Support Specialist, you will be responsible for providing technical support in infrastructure services, assisting with routine tasks, participating in infrastructure projects, and supporting basic monitoring and routine...

  • Technical Support Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeSpecialist Full time

    Technical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team.Responsibilities:Troubleshoot and resolve technical issues with custom hardware and software systems.Provide level 2 technical support via written communication.Develop and maintain technical user guides and installation...

  • Help Desk Support Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time

    **Job Title:** Help Desk Support Specialist We are seeking a highly skilled and detail-oriented Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to employees and clients. Key Responsibilities: Manage IT Service Desk: Provide remote support and...

  • Digital Support Specialist

    8 hours ago

    Quezon City, National Capital Region, Philippines beBeeDigital Full time ₱250,000 - ₱450,000

    Job DescriptionA Digital Support Specialist will collaborate with our technology team to configure and implement a global registration platform. This individual will play a key role in the rollout of one of our most complex digital products, translating requirements from the registration brief into the eCommerce platform.Key responsibilities include building...

  • Product Support Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time

    DUTIES & RESPONSIBILITIESAs Product Support SpecialistCollaborates and strategizes with the Sales Department to understand clients' requirements and develop tailored solutions.Serves as an educational consultant for the sales team during promotional events, conferences, and seminars, and escalates potential roadblocks for product promotion and...

  • Technical Support Specialist

    7 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    We are seeking a dedicated and skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service and technical assistance to our clients.Key ResponsibilitiesHandle customer inquiries and concerns in a professional and courteous manner via phone, email, and...

  • Technical IT Support Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeITSupport Full time ₱250,000 - ₱500,000

    Job TitleSeeking an IT Support Specialist to join our team. This role involves installing and configuring new laptops, assisting with logistics, and providing technical support.Key ResponsibilitiesInstall and configure new laptops based on standard software packages.Assist in the logistics of receiving, safekeeping, updating inventory, and deploying laptops...

  • Digital Support Specialist

    3 weeks ago

    Quezon City, National Capital Region, Philippines AAPMI2 Acquire Asia Pacific Manila 2, Inc. Full time

    Digital Support Specialist page is loadedDigital Support SpecialistApply locations Quezon City time type Full time posted on Posted 30+ Days Ago job requisition id R10812We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together...

  • Operational Support Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeAdministrative Full time

    Job Title: Operational Support SpecialistJob Description:This role plays a vital part in supporting daily operational functions across multiple departments including Customer Service, Finance, Procurement, and Human Resources. The ideal candidate will be detail-oriented, have strong communication skills, and be comfortable handling a variety of...