Senior Customer Experience Director

4 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time $95,000 - $122,000
Lead Customer Service Manager

Job Description:

As a senior customer service leader, you will be responsible for developing and implementing effective strategies to drive team performance, quality, and productivity. Your goal is to evaluate and manage team performance, ensuring each team meets established standards.

  • Evaluate team performance and recommend pay increases, promotions, terminations, hiring, etc.
  • Develop leaders by providing guidance and mentorship in conjunction with succession planning.
  • Develop employees' skills to expand team capabilities and provide growth opportunities.
  • Recommend new work procedures and contribute to the development of new customer service techniques, models, and plans.
  • Drive organizational change through innovation and process improvement, eliminating friction points for the team.

Key Responsibilities:

We are looking for a high-caliber professional to join our team as a Lead Customer Service Manager. In this role, you will be responsible for resolving issues that include uncommon and complex situations with significant organizational impact.

  • Achieve team performance excellence to ensure high-quality and high-volume productivity.
  • Recruit, hire, and build a team of highly productive candidates through coaching, collaboration, and motivation of staff.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

Benefits:

Our team offers a dynamic and challenging environment where you can grow your career and develop your skills. As a member of our team, you will have access to training and development programs to enhance your abilities and stay up-to-date with industry trends.

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