Customer Experience Ambassador

3 weeks ago

Taguig, National Capital Region, Philippines Globe Telecom Full time
Overview

Customer Experience Ambassador (Tacloban) role at Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Responsibilities
  • Assists customers' journey in using digital channels via face to face digital user assistance or education
  • Attends to sales and service needs of customers
  • Approves and processes sales and services applications and transactions in the system
  • Processes payment for bills, purchases, and other transactions
Qualifications
  • Bachelor's Degree Holder (Graduate)
  • Preferably with 3-5 years of experience in sales and customer-facing roles
  • Willing to work in a variety of shifts including weekends and holidays
  • Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
  • Strong interpersonal, communication, and active listening skills
  • Proficiency in problem solving
  • Manpower backfill/Replacement
Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Job Details
  • Location: Tacloban
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Telecommunications
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