Frontline Customer Engagement Leader

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000
Job Description

As a Customer Interaction Support Supervisor, you will play a vital role in driving customer satisfaction and loyalty by leading a team that provides timely and empathetic responses to customer inquiries.

The ideal candidate will possess excellent leadership skills, a deep understanding of our products and services, and the ability to analyze data to identify trends and areas for improvement.

This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.


Key Responsibilities
  • Oversee day-to-day operations of the customer interaction team to ensure exceptional service delivery.
  • Evaluate individual and team performance, providing coaching and guidance as needed.
  • Maintain expertise in our company's products, services, promotions, and policies to support informed decision-making.
  • Utilize CRM tools to track, manage, and analyze customer interactions.
  • Interpret relevant data to identify trends, recurring issues, and opportunities for service enhancement.

Requirements
  • Graduate of a 4-year business course with a focus on customer service or related field.
  • At least three years' experience in a customer-facing role, preferably in a BPO/call center setting.
  • Proven experience in using Freshdesk Customer Support platform to manage and resolve customer inquiries.

What We Offer

We are committed to providing our employees with opportunities for growth and development. As a member of our team, you can expect:

A dynamic and supportive work environment that fosters collaboration and innovation.

Regular training and development programs to enhance your skills and knowledge.

Competitive compensation and benefits package.

Opportunities for career advancement and professional growth.

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