Service Excellence Leader

7 hours ago

Pasig, National Capital Region, Philippines beBeeStrategic Full time ₱800,000 - ₱1,200,000

Job Overview:

We are seeking an experienced and strategic leader to drive service excellence, oversee employee performance, and lead client relationships at a senior level.

This role demands a proactive leader who excels in problem-solving, fosters strong internal and external partnerships, and ensures adherence to high-level policies and best practices.

  • Client Relationship Leadership:
    • Develop and maintain high-value client partnerships, ensuring exceptional service delivery and strategic alignment with business objectives.
  • Strategic Customer Satisfaction:
    • Lead initiatives to enhance client satisfaction, proactively addressing concerns and optimizing service experience.
  • Policy & Compliance Oversight:
    • Ensure strict adherence to company policies and industry best practices, while identifying opportunities for enhanced operational efficiency.
  • Advanced Employee Development & Mentorship:
    • Collaborate with HR to implement high-impact coaching and professional development programs that align with business goals.
  • Executive Performance Management:
    • Drive and oversee performance management processes, delivering structured feedback and fostering a high-performance culture.
  • Senior Leadership & Governance:
    • Maintain executive-level leadership in all performance discussions, ensuring a structured, fair, and strategic approach to employee management.
  • High-Level Problem-Solving:
    • Anticipate business challenges, drive data-driven solutions, and implement continuous improvements in client service operations.
  • Cross-Functional Collaboration:
    • Work closely with executive and operational teams to align service delivery with company-wide strategies.
  • Account Growth & Strategic Retention:
    • Identify and implement strategies to expand service offerings, maximize client value, and ensure long-term business growth.
Qualifications & Skills:
  • Extensive experience in client services, account management, or a leadership role.
  • Demonstrated expertise in high-level performance management, including executive coaching, talent development, and structured feedback mechanisms.
  • Deep understanding of corporate policies, compliance, and governance frameworks.
  • Proven ability to maintain executive leadership boundaries
    while fostering a culture of professional growth.
  • Strategic, data-driven decision-maker with strong conflict resolution and crisis management skills.
  • Outstanding communication, negotiation, and stakeholder management skills
    to engage at all business levels.
  • Strong organizational and operational acumen, with experience managing complex, high-value client accounts.
  • Advanced proficiency in Microsoft Office 365, CRM tools, and analytics platforms.
  • Experience working with global markets
    is highly desirable.

Benefits:

  • Comprehensive HMO Coverage:Your health is our priority plus one dependent.
  • Generous Meal Allowance:Fueling your workday.
  • Annual Bonuses:Rewarding your hard work.
  • Employee Engagement Programs:Enjoy quarterly training for professional development, monthly games with exciting prizes, and more.
  • 30 Days of Leave:Including wellness, vacation, and sick leave, plus leave conversion options.
  • Engaging Workplace Culture: Dive into our monthly games with prizes and experience a fun, engaging workplace that values your contribution and well-being.

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