Community Experience Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeEngagement Full time ₱700,000 - ₱1,300,000
About the Opportunity

The Community Engagement Manager role promotes engagement communication strategies to a community, acting as a stakeholder for both member experience and business needs related to satisfaction, consolidation, and growth.

This position requires exceptional communication skills, high-level interpersonal and relationship building abilities, and the capacity to work under pressure to meet tight deadlines and ambitious goals.

Key Responsibilities
  • Promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members.
  • Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries.
  • Set and manage community member expectations, improving the community experience.
  • Follow sourcing strategy to reach project targets based on past data and research.
  • Analyze community escalations, propose corrective actions, and implement strategies for building and maintaining a large, engaged community.
  • Collaborate with cross-functional teams to identify and manage goals, participate in the onboarding process, and track relevant community KPIs.
Requirements
  • Exceptional communication skills and ability to communicate project updates verbally and in writing.
  • High-level interpersonal and relationship building skills to interact with stakeholders at all levels of the organization.
  • Ability to work effectively under pressure, meeting tight deadlines and ambitious goals.
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills.
  • Excellent coordination and resource planning, proficiency in online platform development stages, collecting requirements, and testing.

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