Payment Solution Expert

19 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

Every day, we empower millions of people to make payments using our innovative solutions. Our global team supports over 3 million businesses, more than 1,300 financial institutions and over 600 million cardholders to achieve their goals with confidence. We are driven by our passion for success and proud to deliver cutting-edge payment technology and software solutions. Key Responsibilities:

Problem Resolution: Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.

Knowledge and Analysis: Maintain detailed and current knowledge of products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

Required Qualifications:

  • High School Diploma or Equivalent
  • At least 1 year of experience in a customer support role within a contact center or BPO environment
  • Comfortable using CRM or ticketing platforms to log and resolve issues
  • Strong English and Spanish communication skills – both verbal and written
  • Excellent customer service skills, with the ability to remain professional and composed under pressure
  • Must be willing to work in a Pure Voice support account
  • Amenable to shifting schedules, including weekends and holidays
  • Required Language: English & Spanish

Your Role:

  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

Our Desired Skills and Capabilities:

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

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