Senior Client Relations Specialist

6 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱70,000 - ₱110,000
Business Development Manager

This is a fully remote position where you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded.

You will oversee client accounts, manage day-to-day communications, and coordinate with internal teams to deliver outstanding service.

The ideal candidate will have a passion for building strong relationships, driving customer success, and creating meaningful partnerships.

Key Responsibilities:
  • Cold calling to proactively pursue new prospects to grow the customer base
  • Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling, and establishing new accounts
  • Focus sales efforts by using reports to analyze existing and potential sales understanding opportunities
  • Meet all sales objectives and handle all aspects of completing a sale including paperwork
  • Continually manage daily, weekly, and monthly sales forecasts and prospects using company software, and produce weekly reports
  • Resolve customers' complaints by investigating problems, developing solutions, and making recommendations
  • Managing and understand each customer's needs to build strong long-term relationships
  • Maintain long-term relationship with customers
  • Consistent communication with long-term customers
  • Develop and maintain positive relationships with support departments (warehouse, customer service, and accounting)
  • Coordinating in-store sales training with vendors and customers
  • Attend vendor training to increase product knowledge
  • Deliver ongoing exceptional customer service with your accounts
Requirements:
  • Minimum 2-3 years of sales, account management, and customer service experience
  • Excellent written, verbal, and interpersonal communication skills in English
  • Ability to communicate and hold a conversation with decision-makers
  • Preferably from a wholesale distribution, retail, and/or manufacturing background
  • Experience with Business-to-Business sales; Retail sales experience is a plus
  • Capacity to sell wholesale physical products
  • Proven track record of cold calling to acquire new business
  • Need to have strong customer service skills and ability to create and maintain long-term relationships with clients
  • Extremely well organized and detailed oriented with excellent time management in a fast-paced work environment
  • Ability to develop in-depth knowledge about products and markets
  • Proficient in Microsoft Office
  • Able to use Teramind
We Offer:
  • A fully remote position with flexibility to manage your own schedule
  • Opportunities to work with a diverse range of clients
  • A supportive team environment focused on growth and development
  • Competitive compensation and benefits based on experience

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