Tech Support Professional

7 days ago

Rizal, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

Job Title: Tech Support Professional

Job Description:

We are seeking an experienced and skilled Tech Support Professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and assistance to our end-users.

You will troubleshoot and resolve IT issues promptly and effectively, ensuring minimal downtime and disruptions. Your expertise in installing, configuring, and maintaining computer systems, mobile devices, software, printers, and peripherals will be invaluable in ensuring optimal performance and security.

Additionally, you will manage system user accounts and access permissions, ensuring data security and compliance with company policies. You will also log, manage, and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and document solutions and resolutions.

Required Skills and Qualifications:
  • Possess a degree in Information Technology / Computer Science, or a related field
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira)
  • Proficiency with Microsoft Office products, particularly Excel
  • Possess strong attention to detail and problem-solving skills
  • Well-developed English written and verbal communication skills
Benefits:

This is an exciting opportunity to work with a talented team and contribute to the growth and success of our organization. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Others:

Please note that this job description is not intended to be an exhaustive list of all responsibilities, duties, and requirements that may be required of the employee.

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