Dedicated Support Professional

6 days ago

Rizal, Philippines beBeeCustomerSupport Full time ₱4,000 - ₱6,000

Job Opportunity

As a dedicated support professional, you will play a vital role in delivering exceptional service to multiple clients across various channels. This position requires adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced environment.

Key Responsibilities
  • Manage tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate records of client interactions and service requests.
  • Provide customer service through email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry and report generation.
  • Provide basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet and exceed defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client and company standards.
  • Monitor and report on performance metrics.
  • Demonstrate flexibility in scheduling to accommodate varying client needs and time zones.
Required Skills and Qualifications
  • Proven experience in a customer service or support role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical abilities.
  • Basic technical aptitude and the ability to explain technical concepts to non-technical users.
  • Proficiency in using various communication and productivity tools.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Strong attention to detail and accuracy.

Benefits of this Role

This role offers a unique opportunity to work in a fast-paced environment, develop your skills, and grow your career. As a dedicated support professional, you will have the chance to make a real difference in the lives of our clients and contribute to the success of our organization.

About Our Organization

We are a global business process outsourcing (BPO) organization that delivers exceptional value and specializes in Customer Support, Tech Support, Customer Success, and Back Office Support.

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