
Tech Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for providing exceptional technical support via calls, chats, and emails.
Your primary objective will be to resolve support inquiries of various difficulties, gather data to ensure the required technical information is collected to resolve even more complex tickets, and maintain working knowledge of our client's products and services.
You will also be expected to securely work with customers' sensitive information, communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues, and ensure customers' satisfaction with any interaction.
Key Responsibilities:- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical information is collected to resolve even more complex tickets
- Maintain working knowledge of our client's products and services
- Securely work with customers' sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is a must
- Strong troubleshooting and problem-solving skills, attention to detail
- Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
This is an excellent opportunity for individuals who are passionate about the world of tech and are looking to thrive in a multicultural and multilingual environment while enjoying their home office.
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