Tech Support Expert

7 days ago

Rizal, Philippines beBeeSupport Full time $40,000 - $80,000
Technical Support Specialist Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support via calls, chats, and emails. You will also resolve support inquiries of various difficulties, gather data to ensure the required technical information is collected, and maintain working knowledge of our products and services.

Key Responsibilities:
  • Provide technical support via phone, email, and chat.
  • Resolve technical issues and collect relevant data.
  • Maintain up-to-date knowledge of our products and services.

You will work in a multicultural and multilingual environment, collaborating with cross-functional teams to deliver excellent customer experiences. We offer flexible scheduling, opportunities for professional growth, and a collaborative team environment.

Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Excellent communication and problem-solving skills.
  • Experience in tech support, desktop support, or similar role.
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services) and cybersecurity.
  • Proficiency in Zendesk or similar CRM systems.
Benefits:
  • Flexible schedule and remote work options.
  • Ongoing training and development opportunities.
  • Competitive compensation package.
  • Opportunities for career advancement.

We strive to create an inclusive and supportive work environment that fosters creativity, innovation, and collaboration. If you are passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we encourage you to apply.

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