Expert Technical Support Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time A$2,000 - A$2,500

Job Opportunity: Technical Support Expert

We're looking for a skilled professional to fill the role of Technical Support Expert. This position will involve providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities:

  • Provide expert technical support to clients via various communication channels
  • Investigate and troubleshoot complex technical issues, identifying root causes and implementing effective solutions
  • Collaborate with internal teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements and enhancements
  • Maintain accurate documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience improvements based on real-world insights

Required Skills and Qualifications:

  • Proven expertise in Go High Level (GHL) with a strong developer's mindset
  • Strong programming skills in languages such as JavaScript, HTML/CSS, Python, or API usage
  • Minimum 2 years of experience in technical support/helpdesk roles, preferably in SaaS, CRM, or automation-heavy environments
  • Comfortable working with APIs, JSON payloads, and integrations, with experience in Zapier/Make a plus
  • Exceptional written communication skills for clear, text-based client communication
  • Self-starter who excels in independent problem-solving without requiring step-by-step instructions
  • Familiarity with Twilio, Google Workspace, and Slack

Work Arrangement & Expectations:

  • Remote work arrangement with core Australian Eastern Standard Time (AEST) business hours availability
  • Regular participation in daily stand-up meetings with the team
  • Transparency in disclosing existing ongoing roles or client work
  • Accurate representation of this engagement on LinkedIn profiles

Why Choose This Role?

This is an exceptional opportunity to join our dynamic team as a Technical Support Expert. With a focus on collaboration, innovation, and customer satisfaction, we offer a unique chance to grow your career while making a meaningful impact.

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