Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Professional to join our team. As a technical support expert, you will be responsible for delivering exceptional customer experiences by leveraging your product knowledge and strong communication skills.
The ideal candidate will have a proven track record of troubleshooting and resolving complex technical issues, as well as experience with operating systems, particularly Windows and Mac OS. You should also have excellent communication skills, both written and verbal, with an empathetic approach.
Key Responsibilities:- Handle customer inquiries in digital and voice channels to provide technical support.
- Ask thoughtful questions to troubleshoot and resolve customer issues.
- Stay up-to-date on product changes, new features, and integrations.
- Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
- Minimum 2 years of experience in tech support role.
- Strong problem-solving skills with ability to troubleshoot and resolve complex customer issues.
- Excellent communication skills with an empathetic approach.
- Demonstrated ability to manage time effectively and adhere to SLAs.
- Proficiency with support tools, including live chat and ticketing systems.
We offer a dynamic work environment that values continuous learning and improvement. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join us.
As a member of our team, you'll have the opportunity to grow professionally, develop new skills, and make a real impact on our customers' success.
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