Global Client Experience Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time $40,000 - $70,000
Job Overview

A Boldr experience is characterized by delivering exceptional client service while promoting dignified work opportunities in diverse communities worldwide.

We are a global team united by our desire to connect individuals with shared values and common goals for impactful collaboration.

Our objective is to provide seamless customer interactions that address inquiries, resolve complaints, and exceed expectations.

This position requires collaboration with internal and external teams to handle customer needs in a timely and professional manner.

Key Responsibilities
  • Interact with customers to provide accurate information with empathy, courtesy, and professionalism.
  • Customer consultation calls, tech troubleshooting, escalations, and issue investigation.
  • Track problems and ensure they are properly prioritized, documented, tracked, and resolved.
  • Evaluate issues and escalate them appropriately to meet internal and external expectations.
  • Identify process improvement opportunities and recommend enhancements.
  • Deliver service excellence and maximize customer satisfaction.
  • Stay updated on product and service knowledge through external team collaboration.
Requirements
  • Curious and authentic individuals who align with our core values.
  • Analytical thinkers with attention to detail.
  • Passionate about client satisfaction.
  • Bachelor's degree in any field.
  • Minimum 3 years of customer service experience (email, phone, or chat support).
  • Previous experience supporting SaaS products.
  • Familiarity with cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Strong phone contact handling skills.
  • Ability to understand and communicate complex ideas verbally and in writing.
  • Knowledge of Intercom CRM is an asset.
  • Aptitude to learn new technology quickly.
  • Open-mindedness to feedback and suggestions.
  • Basic understanding of Customer Experience best practices.
  • Customer orientation and adaptability.
Benefits Package
  • Private Health Insurance.
  • Paid Time Off.
  • Remote Work Opportunities.
  • Ongoing Training & Development.

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