Highly Motivated Customer Experience Professional

2 weeks ago

Porac, Philippines beBeeCustomerSuccess Full time ₱700,000 - ₱1,400,000
Customer Success Expert

Imagine partnering with global technology leaders in a work environment that fosters growth, success, and community.

As a Customer Success Specialist, you will manage high-volume customer interactions via phone and email. Conduct thorough customer health checks and capture valuable insights from the Voice of the Customer.

Cultivate product knowledge to address questions, objections, and customer concerns.

Collaborate with cross-functional teams to deliver exceptional customer experiences. Document customer feedback and track satisfaction metrics using CRM tools.

Drive individual and team sales quota goals while handling client management, conducting health checks, and business reviews. Foster strong working relationships within global teams to ensure seamless customer experience delivery.

Key Responsibilities:

  • Manage high-volume customer interactions via phone and email.
  • Conduct comprehensive customer health checks and capture the Voice of the Customer.
  • Cultivate product knowledge to handle questions, objections, and customer concerns.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences.
  • Document customer feedback and track satisfaction metrics.

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