Customer Service Operations Specialist

3 days ago


Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱2,100,000 - ₱3,720,000
Job Overview

The Customer Service Operations role focuses on analyzing customer service performance, identifying areas for improvement, and developing strategies to enhance the overall customer experience.

Key Responsibilities
  • Monitor and analyze customer service metrics, including call center performance, customer feedback, and service trends.
  • Track and report on KPIs such as first contact resolution, response time, and customer satisfaction.
  • Identify root causes of service challenges and recommend process improvements through data-driven insights.
  • Collaborate with cross-functional teams to implement enhancements and drive business outcomes.
  • Design and maintain dashboards, reports, and presentations for management review and decision-making.
  • Provide actionable insights to support training programs and knowledge base development.
  • Ensure data accuracy, integrity, and compliance with industry standards.

This role requires strong analytical skills, attention to detail, effective communication, and a customer-centric mindset. The ideal candidate will have a strong background in customer service analysis and business analytics, with proficiency in Microsoft Office, Salesforce, and BI tools.



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