
Customer Service Operations Specialist
3 days ago
The Customer Service Operations role focuses on analyzing customer service performance, identifying areas for improvement, and developing strategies to enhance the overall customer experience.
Key Responsibilities- Monitor and analyze customer service metrics, including call center performance, customer feedback, and service trends.
- Track and report on KPIs such as first contact resolution, response time, and customer satisfaction.
- Identify root causes of service challenges and recommend process improvements through data-driven insights.
- Collaborate with cross-functional teams to implement enhancements and drive business outcomes.
- Design and maintain dashboards, reports, and presentations for management review and decision-making.
- Provide actionable insights to support training programs and knowledge base development.
- Ensure data accuracy, integrity, and compliance with industry standards.
This role requires strong analytical skills, attention to detail, effective communication, and a customer-centric mindset. The ideal candidate will have a strong background in customer service analysis and business analytics, with proficiency in Microsoft Office, Salesforce, and BI tools.
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Customer Service Operations Manager
3 days ago
Caloocan City, National Capital Region, Philippines beBeeLeadership Full time ₱2,000,000 - ₱2,500,000Customer Service Team Lead Job DescriptionWe are seeking an experienced and proactive customer service team lead to oversee our e-commerce subscription business's customer support operations.Lead, train, and mentor a team of customer service agents to deliver exceptional supportIdentify and implement solutions to address the root cause of recurring customer...
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Customer Service Specialist
2 days ago
Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000Job OverviewEmpowering individuals and organizations to achieve their full potential is our driving force.We believe in the power of teamwork, integrity, and commitment to excellence. If you enjoy solving problems and interacting with people from diverse backgrounds, this career path may be suited for you.Key ResponsibilitiesProvide exceptional customer...
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Inventory and Service Operations Specialist
2 days ago
Caloocan City, National Capital Region, Philippines beBeeEfficiency Full time ₱60,000 - ₱80,000Drive Operational ExcellenceThe role of a Parts Services Inventory and Operations Analyst is to drive operational efficiency and profitability. Key responsibilities include managing inventory, optimizing service operations, and leading growth strategies.Key Responsibilities:Enhance Operational Efficiency: Optimize inventory and service to streamline...
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Customer Service Advocate
2 days ago
Caloocan City, National Capital Region, Philippines beBeeCustomer Full time $5,000 - $5,500Technical Customer Support RoleWe are seeking a skilled Technical Customer Support Specialist to join our team.This role involves providing top-notch customer service and support via various channels such as chat, phone, and email.The successful candidate will be responsible for accurately documenting customer interactions and resolutions.A strong...
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Customer Service Ambassador
3 days ago
Caloocan City, National Capital Region, Philippines beBeeCare Full time €40,000 - €50,000Job DescriptionWe are seeking a highly skilled Customer Care Specialist to join our team. As a customer-focused professional, you will be responsible for providing exceptional user experience via chat and email.Our ideal candidate is a proactive problem solver with excellent communication skills in English. You will collaborate with various teams to improve...
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Porting Operations Specialist
3 days ago
Caloocan City, National Capital Region, Philippines beBeePorting Full time ₱600,000 - ₱1,000,000Job Title:Customer Service Representative - Porting Operations SpecialistJob Description:As a Customer Service Representative - Porting Operations Specialist, you will be responsible for ensuring accurate and efficient porting operations. Your attention to detail and organizational skills will enable you to handle repetitive data entry tasks with...
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Customer Service and Operations Expert
2 days ago
Makati City, National Capital Region, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,000,000Job Overview:The role of a Customer Service and Data Entry Specialist is crucial in ensuring seamless operations across multiple eCommerce platforms. As the primary point of contact for customers, this individual will handle inquiries, resolve order issues, and provide exceptional support via chat, email, and phone.
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Customer Service
1 week ago
Caloocan City, National Capital Region, Philippines Sonpac Marketing Full time $30,000 - $50,000 per yearAbout the role Join our vibrant and growing team as a Customer Service Representative at Sonpac Marketing/Tokyo Drifit Custom Apparel. In this full-time role based in South Caloocan Metro Manila, you will be the face of our company, providing exceptional customer service and support to our valued clients. With a focus on client and sales administration, you...
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Customer Service Representative
3 days ago
Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱35,000Job Title: Customer Service RepresentativeThe ideal candidate will be a skilled communicator, able to effectively manage patient intake and provide exceptional customer service in a fast-paced environment.Key Responsibilities:Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a...
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Customer Service Operations Manager
3 days ago
Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000We are seeking a highly skilled customer service professional to lead and manage our customer service function, delivering exceptional support experiences to clients and partners.