Customer Service Specialist

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000
Job Overview

Empowering individuals and organizations to achieve their full potential is our driving force.

We believe in the power of teamwork, integrity, and commitment to excellence. If you enjoy solving problems and interacting with people from diverse backgrounds, this career path may be suited for you.

Key Responsibilities
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions via phone.
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools/platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
  • Strive to exceed customer satisfaction goals and performance metrics.
Required Skills and Qualifications
  • High School Diploma or equivalent.
  • Excellent communication skills.
  • Ability to work within defined hours of operation with flexibility needed on weekends and holidays.
Benefits Package
  • Paid Training.
  • HMO Insurance.
  • Paid Time Off.
  • Referral Program.
  • Career Advancement Opportunities.

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