Customer Service Operations Manager

3 days ago

Caloocan City, National Capital Region, Philippines beBeeLeadership Full time ₱2,000,000 - ₱2,500,000
Customer Service Team Lead Job Description

We are seeking an experienced and proactive customer service team lead to oversee our e-commerce subscription business's customer support operations.

  • Lead, train, and mentor a team of customer service agents to deliver exceptional support
  • Identify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and improved processes
  • Develop and maintain customer service SOPs to drive efficiency and consistency
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field
  • Minimum of 5 years experience in customer service management, ideally in an e-commerce or subscription-based environment
  • Proven leadership experience with a track record of managing and coaching customer support teams

This role requires strong technical aptitude, excellent communication, interpersonal, and conflict resolution skills. The ideal candidate will have outstanding written and verbal English communication skills, with a proven ability to manage complex customer interactions in a fast-paced environment.

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