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Customer Service
2 weeks ago
About the role
Join our vibrant and growing team as a Customer Service Representative at Sonpac Marketing/Tokyo Drifit Custom Apparel. In this full-time role based in South Caloocan Metro Manila, you will be the face of our company, providing exceptional customer service and support to our valued clients. With a focus on client and sales administration, you will be instrumental in maintaining strong relationships and ensuring the smooth operation of our business.
What you'll be doing
- Handling inbound customer inquiries and requests via phone, email, and chat, providing prompt and helpful assistance
- Resolving customer issues and concerns in a professional and empathetic manner
- Maintaining accurate customer records and documentation
- Processing sales orders, quotations and providing order status updates to customers
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Identifying opportunities to improve customer service processes and procedures
What we're looking for
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Strong problem-solving and critical thinking abilities to effectively address customer needs
- Proficient in using computer systems and customer relationship management
- Proven experience in a customer service or sales support role, preferably in the Administration & Office Support industry
- Passionate about delivering exceptional customer experiences
- Ability to work collaboratively within a team and independently
What we offer
At Sonpac Marketing/Tokyo DrifitCustom Apparel, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a range of benefits, including:
- Generous paid time off and holiday leave
- Opportunities for career advancement and professional development
- Supportive and inclusive company culture
- Team-building activities and social events
About us
Sonpac Marketing/Tokyo Drifit Custom Apparel is one of the leading providers of custom apparels and food packaging. Our mission is to help our clients succeed by delivering exceptional products. With a strong focus on client and sales administration, we are dedicated to building long-lasting relationships with our customers and constantly striving to exceed their expectations.
Apply now to join our team and be part of our exciting journey
