E-commerce Customer Service Representative

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000

Job Title: E-commerce Customer Service Specialist

Job Description: We are looking for a skilled and organized professional to provide exceptional customer service and support our e-commerce operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. As a customer service specialist, you will handle customer inquiries, process orders, and ensure that customers receive a positive experience throughout their shopping journey.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and phone
  • Process customer orders accurately and efficiently using our e-commerce platform
  • Monitor inventory levels and coordinate with the logistics team to ensure stock availability
  • Resolve order discrepancies, shipping issues, and returns in a timely manner
  • Provide customers with updates on order status and shipment tracking
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment
  • Maintain detailed and accurate customer records and order information

Required Skills and Qualifications:

  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment
  • Strong understanding of order management systems and e-commerce platforms
  • Excellent communication and problem-solving skills
  • Attention to detail and ability to manage multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive compensation package
  • A comprehensive benefits program

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