Remote E-commerce Customer Service Representative

15 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,860 - ₱6,380

Job Title: Customer Support Representative

Location: Remote

Job Description:

We are looking for a proactive and organized individual to support our e-commerce customers and order fulfillment operations.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and phone
  • Process customer orders accurately and efficiently using our e-commerce platform
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
  • Resolve order discrepancies, shipping issues, and returns in a timely manner
  • Provide customers with updates on order status and shipment tracking
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment
  • Maintain detailed and accurate customer records and order information

Qualifications:

  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment
  • Strong understanding of order management systems and e-commerce platforms
  • Excellent communication and problem-solving skills
  • Attention to detail and ability to manage multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits:

As a Virtual Assistant, you will have the opportunity to work in a dynamic and fast-paced environment, and receive regular feedback and coaching to improve your performance.

Why Join Us:

We offer competitive compensation and benefits package, including health insurance, retirement plan, and paid time off.

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