E-commerce Customer Experience Specialist

23 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,800,000
Digital Sales & Support Representative

At a fast-growing e-commerce brand, we are redefining customer service to enhance every step of the buyer's journey.

We're looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you'll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts.

Key Responsibilities:

  • Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Record and share feedback that can help improve customer experience and internal processes.
  • Partner with the internal team to align on trends, performance, and ways to level up the customer journey.

Requirements:

  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.

Benefits:

  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • A supportive and collaborative team culture with room for career growth.

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