Administrative Assistant

17 hours ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time $38,000 - $47,000
Job Opportunity

As a lead generation and administrative specialist, you will play a pivotal role in customer interaction management, lead generation, and providing exceptional support to clients.

This is an exciting opportunity to work with a leading organization in the construction industry, specializing in high-quality exterior home and cabinet painting services.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads.
  • Assist in lead generation and consultation booking.
  • Provide excellent customer support through various communication channels.
  • Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations.
  • Work closely with team members to follow up on leads and ensure client satisfaction.
  • Identify upselling opportunities by recommending relevant services that meet customer needs.
  • Perform accurate data entry to ensure customer records are always up-to-date in our system.
  • Leave detailed notes in client files for every interaction.
  • Apply strong phone etiquette to create a positive customer experience and build long-term loyalty.
  • Assess customer needs and offer tailored solutions or services to enhance their experience.
Required Skills and Qualifications:
  • English and French fluency are required.
  • Strong English communication skills, including the ability to understand a variety of accents.
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred).
  • General computer proficiency is required.
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center).
  • Self-motivated, outgoing, resourceful, and coachable.
  • Strong time-management skills and organizational efficiency.
  • Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred).
  • Previous experience in customer service or similar roles is preferred.
  • CRM experience and sales experience are nice to have but not required.
Additional Requirements:
  • Must pass a typing test to assess written communication speed and accuracy.
  • Submit a cover letter as part of the screening process.
  • Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet).

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