French-English Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $60,000

Experience a rewarding career as a French-English Support Specialist

About the Role

We are seeking a skilled professional to assist customers from French-speaking regions via voice calls and live chat.

The ideal candidate will possess excellent communication skills, both written and verbal, in French and English.

Key Responsibilities:

  • Deliver timely and accurate support to customers via phone and chat
  • Troubleshoot customer issues and provide step-by-step solutions
  • Log all customer interactions accurately
  • Identify trends and suggest process improvements
  • Collaborate with team members to ensure seamless support
Requirements

To succeed in this role, you will need:

  • Fluency in French and English (spoken and written)
  • At least 1 year of customer service experience
  • Previous experience with bilingual customer support is an asset
  • Familiarity with tools like Zendesk, Gorgias, or similar platforms
  • Calm under pressure and solution-oriented
  • Strong attention to detail and a genuine desire to help others
What We Offer

In return for your expertise, you can expect:

  • Competitive compensation with annual reviews
  • Paid time off to recharge and refocus
  • A monthly health stipend to support your well-being
  • Performance-based bonuses tied to key performance indicators
  • A dynamic and supportive work environment that values growth, accountability, and human connection
Why Choose This Opportunity

This role offers a unique chance to leverage your language skills, build meaningful relationships with customers, and contribute to a collaborative team environment.

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