French-Speaking Customer Support Specialist

4 weeks ago

Quezon City, National Capital Region, Philippines TalentPop App Full time
Overview

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home

Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you're looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.

What You'll Be Doing

  • Serve as the first point of contact for our French-speaking customers via inbound calls, live chat, and email.
  • Ensure every customer interaction is prompt, clear, and helpful.
  • Deliver outstanding support in both French and English through voice and chat.
  • Troubleshoot and resolve customer issues with professionalism and urgency.
  • Build strong relationships by personalizing each interaction.
  • Collaborate with your team to ensure consistent and high-quality service.
  • Share customer feedback and insights to help improve processes.

What We're Looking For

  • 1+ year of remote/online experience in customer service or a similar role.
  • Experience with bilingual customer support is an advantage.
  • Excellent written and verbal communication skills.
  • Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
  • Calm and solution-focused under pressure.
  • Familiarity with E-Commerce and CRM systems is a plus.
  • Fluent in French and English.

Tech Requirements

  • Personal computer or laptop with a minimum i5 processor
  • Stable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

  • Competitive pay with annual performance reviews
  • Paid time off to support work-life balance
  • Monthly health stipend
  • Performance bonuses based on KPIs
  • Permanent remote work setup

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